Covid-19

When business is anything but usual…….

As a small business trying to manage and survive this unusual time we would like to say a huge thank you to all of you for continuing to support us through what are still uncertain times for us all.

If you need to get in touch, or would just like to drop a line to say Hi, then you can email us at shop@emilyandfin.co.uk

We’re doing everything we can to offer you the best possible service, whilst ensuring the safety of our team, or warehouse team, and adhering to the government’s policy on social distancing.

Our limited staff are mostly working from home so we will endeavour to get back to you within 24 hours but we would appreciate your patience with managing enquiries and requests.

Covid-19 FAQ's

Order confirmation:

You should receive an order confirmation by email or text message (if no email address is provided). We'll let you know once your order has been sent out using the same method of communication.

If you don’t get an shipping confirmation email or text message within 3 working days from your order please feel free to email us at shop@emilyandfin.co.uk

Changing your order:

Please ensure that you double check your order and delivery address before placing an order.If you have accidentally order the wrong item or size, or put in the wrong address, please do contact us straight away at shop@emilyandfin.co.uk and we’ll try our very best to change it for you.

Once an order has been shipped, we are unfortunately unable to change the delivery address. 

Distance during deliveries:
Our courier providers are putting practices into place to ensure social distance is maintained whilst delivering your orders. This includes leaving deliveries outside to avoid any contact.

Returns:

We understand that it’s harder to return and exchange items right now, so we have extended our returns to 30 days. For information on how to return an item, click https://emilyandfin.co.uk/pages/delivery-returns

Refunds:

We’re sorry that refunds and exchanges may a little longer to process right now, please be assured that we’re doing everything we can to make this as speedy as possible. Once we have received your return, it may take us up to 2 weeks to process the return for you. You’ll notified by email as soon as we have.

Thank you for your continued support,

Emily and Fin