Delivery & Returns

DELIVERY

UK (mainland)

incl. Northern Ireland, Scottish and Channel Islands

 Service Price Time Provider

Next Working Day Delivery (Excluding bank holidays)

Not active during Sample Sale

£6.95

Place your order by 12pm (Mon - Fri) to receive the next working day (excluding bank holidays) DPD

Standard Delivery

 

 

£4.95

 

Up to 3 working days

DPD

 

DELIVERY TO EUROPE

During our Sample Sale shipping to the EU won't be available 
We are happy to ship to the EU.
Emily and Fin will pay all applicable import duties, local sales taxes and fees associated with delivering your order from UK to Europe.
Orders are delivered by DHL with online tracking for a flat rate of £20 and you will be able to track your order with DHL.
Please note, in some cases, local customs can introduce delays that are out of our control.
During our online sample sales we are unfortunately unable to deliver to the EU.
If you can't find your country or have questions about delivery, please email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992.

 

 EUROPE

Service Price Time Provider

Standard Delivery

 

£20.00

 

3 - 5 working days  DHL

 

 USA & CANADA

Service Price Time Provider

Standard Delivery

 

£15.00

 

3 - 5 working days DHL

 REST OF WORLD

 Service Price Time Provider

Standard Delivery

 

£15.00

 

3 - 7 working days DHL

 

If you have not received your order within the above stated delivery window please contact us by email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992, stating your name and order number. Please note, during peak times such as sales period it can take a little longer for orders to arrive.

We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

DELIVERY OUTSIDE OF THE UK

If you’d like to place an order and live outside one of the countries we currently deliver to, please contact us by email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992, and we can discuss delivery on case-by-case basis.

Where applicable any customs or import duties will be charged once the parcel reaches its destination country. Any customs and import charges must be paid by the recipient. Unfortunately, we have no control over these charges and we're unable to predict what they may be. Customs policies vary from country to country, if you have any concerns at all please contact your local customs office. In the event that you wish to return your order we are unable to refund any import duty or local sales tax you may have incurred.

RETURNS

We hope you love your new Emily and Fin styles but if you wish to return anything you can do this within 30 days of receiving your order.

Please use our returns portal at emilyandfin.gfs-returns.com where you will be guided through the returns process and have the option to print a returns label at home. If you are in the UK and not able to use this portal, please ensure returned items have a note including the following information in order for us to process your refund: 

Your full name, email address, order number and the items being returned. 

Please send your return to:

EMILY AND FIN

RETURNS

2-4 SOUTHGATE ROAD 

LONDON

N1 3JJ

All merchandise must be returned unused and within its original packaging.

We suggest using a tracked or recorded service to send items back to ensure they get to us safely and keeping your proof of postage as unfortunately we are not able to accept responsibility or reimburse for any lost or damaged items.

The cost of the return is your responsibility unless items are faulty or incorrect.

If returning via our returns portal the returns charge will be deducted from your refund - no payment will be taken through the returns portal.

Once we receive your return at our studio, a refund for the purchase amount excluding delivery charge, will be issued to you within 30 working days. Please note, this may take a little longer if you are returning from outside of the UK as returns may take longer to get back to us. 

Your refund will be issued to the same payment method used to make the original purchase. 

Please note, for EU returns it is essential to use the returns portal to avoid any extra taxes or duties being payable.

Please contact us at shop@emilyandfin.co.uk to find out the returns cost from your country.

Unfortunately, items bought in our online sample sale are non-returnable.

EXCHANGES

Currently we can only offer an exchange service for the UK and unfortunately this is not available during sale.

Please contact us at shop@emilyandfin.co.uk to arrange an exchange.

FAULTY / INCORRECT ITEMS

If you receive a faulty item(s) or incorrect item(s) please contact us immediately on shop@emilyandfin.co.uk

If you can include a description and photos of the fault that would be very helpful for our quality controller.

Or you call us on +44 (0)20 7812 9992.

We are more than happy to replace, refund or provide a credit for any faulty items.