Delivery & Returns

 DELIVERY

 UK (mainland)

incl. Northern Ireland, Scottish and Channel Islands

 Service Price Time Provider
Next Working Day Delivery £6.95 Place your order by 12pm (Mon - Fri) to receive the next working day DPD

Standard Delivery

 

£4.95

 *free when you spend over £100

Up to 3 working days

DPD

 

DELIVERY TO EUROPE
We are happy to announce that EU shipping is now open again 
Emily and Fin will pay all applicable import duties, local sales taxes and fees associated with delivering your order from UK to Europe 
Delivered by DHL with online tracking for a flat rate of £20 
In some cases, local customs can introduce delays that are out of our control. You will be able to track your order with DHL.
If you dont find your country or have questions relating to our delivery policy, please email customer care at shop@emilyandfin.co.uk 

 

 EUROPE

Service Price Time Provider

Standard Delivery

 

£20.00

 

3 - 5 working days  DHL

 

 USA & CANADA

Service Price Time Provider

Standard Delivery

 

£15.00

 

3 - 5 working days DHL

 REST OF WORLD

 Service Price Time Provider

Standard Delivery

 

£15.00

 

3 - 7 working days DHL

 

If you have not received your order within the above stated delivery window please contact us by email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992, stating your name and order number. Please note, during peak times such as sales period it can take a little longer for orders to arrive.

We suggest you choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details. Please ensure your delivery address is correct when placing an order.

DELIVERY OUTSIDE OF THE UK

If you’d like to place an order and live outside one of the countries we currently deliver to, please contact us by email on shop@emilyandfin.co.uk or call us on +44 (0)20 7812 992, and we can discuss delivery on case-by-case basis.

Where applicable any customs or import duties will be charged once the parcel reaches its destination country. Any customs and import charges must be paid by the recipient. Unfortunately, we have no control over these charges and we're unable to predict what they may be. Customs policies vary from country to country, if you have any concerns at all please contact your local customs office. In the event that you wish to return your order we are unable to refund any import duty or local sales tax you may have incurred.

RETURNS

You have 14 days after receiving your item(s) to return it for a refund or an exchange. If you do decide to return any item(s) it must be returned to us in its original state within its original packaging. All returns must be sent back by using our returns portal

Please visit emilyandfin.gfs-returns.com  , tick the items that you would like to return and follow the instructions provided , please contact us on shop@emilyandfin.co.uk or call (0) 20 7812 992 if you have any problems booking your return 
We are unable to process any item(s) received outside this returns window.

We aim to refund any returned item(s) within 30 days once it has passed inspection by our returns team. If after this time you have not received your refund please contact us by email on shop@emilyandfin.co.uk 

 

FAULTY / INCORRECT ITEMS

If you receive a faulty item(s) or incorrect item(s) please contact us immediately on shop@emilyandfin.co.uk

If you can include a description and photos of the fault that would be very helpful for our quality controller.

Or you call us on +44 (0)20 7812 9992.

We are more than happy to replace, refund or provide a credit for any faulty items.